Survey Tool

Freshdesk Integration

Use the power of Examinare Customer Satisfaction Surveys with Freshdesk.

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Made by:
Examinare AB

Pricing Structure:
Included in all accounts

About Integration

Examinare’s integration enables you as a customer of Freshdesk and Examinare to send out automatic follow-up Surveys. Examinare will scan your database every 24 hours for newly closed tickets.


By sending a Service Assessment Survey on every Support request you can easily track what your customers really think about your feedback handling. The Freshdesk integration is a ”set and forget” functionality that will make your follow up tasks easier.

Installation Instructions




HOW IT WORKS



  1. Create your Feedback Survey in Examinare and publish as Private or Private Anonymous Survey.

  2. Go to your Examinare Account and click on Integrations.

  3. Navigate to Freshdesk Integration.

  4. Choose your Feedback Survey already created in your Examinare Account (From step 1).

  5. Add your Freshdesk API information according to the steps.

  6. Your feedback routine is now all set.