Examinare’s integration enables you as a customer of Freshdesk and Examinare to send out automatic follow-up Surveys. Examinare will scan your database every 24 hours for newly closed tickets.
By sending a Service Assessment Survey on every Support request you can easily track what your customers really think about your feedback handling. The Freshdesk integration is a ”set and forget” functionality that will make your follow up tasks easier.
HOW IT WORKS
- Create your Feedback Survey in Examinare and publish as Private or Private Anonymous Survey.
- Go to your Examinare Account and click on Integrations.
- Navigate to Freshdesk Integration.
- Choose your Feedback Survey already created in your Examinare Account (From step 1).
- Add your Freshdesk API information according to the steps.
- Your feedback routine is now all set.