HOW IT WORKS
- Create your Feedback Survey in Examinare and publish as Private or Private Anonymous Survey.
- Go to your Examinare Account and click on Integrations.
- Navigate to Zendesk Integration.
- Choose your Feedback Survey already created in your Examinare Account (From step 1).
- Add your Zendesk API information according to the steps.
- Your feedback routine is now all set. For security reasons you can not edit / see API Information after save.
SKIP SINGLE TICKETS
To skip sending out a follow up survey on a single ticket you can apply the following tag in the ticket “nosurvey”. This will tell Examinare to not send the follow up survey on this ticket. This can also be done with Company rules in Zendesk.