HOW IT WORKS
- Create your Feedback Survey in Examinare and publish it as Private or Private Anonymous Survey.
- Go to your Examinare Account and click on Integrations.
- Navigate to Zendesk Integration.
- Choose your Feedback Survey already created in your Examinare Account (From step 1).
- Add your Zendesk API information according to the instructions.
- Your feedback routine is now all set. For security reasons you can not edit / see API Information after the save.
SKIP SINGLE TICKETS
To skip sending out a follow up survey on a single ticket you can apply the following tag in the ticket: “nosurvey”. This will tell Examinare to not send the follow-up survey on this ticket. It can also be done with Company rules in Zendesk.