Zendesk integration is one of the most demanded functions inside Examinare Survey Tool. Lots of companies that use this customer support ticket system today have a need to evaluate the quality of support, issue resolution, service agent’s work and so on. Examinare provides integration of automatic surveys into Zendesk for already several years. Our new update enhances the survey functionality in a way, that gives wide opportunities of satisfaction evaluation for companies, which work with clients from different countries and speak different languages.
We have updated our Zendesk Integration functionality and now it is able to support all the languages available inside Examinare. With this upgrade Examinare detects the language of the support ticket and when it is solved, schedules an automatic survey invite sending in the appropriate language. Survey invite in turn is linked to the translated version of your survey. Thus, after the setup of Examinare Zendesk Integration, all of your customers (whose ticket was solved) will automatically receive surveys in their native language according to the settings and you will be able to control their satisfaction and the service level accordingly.
At present, the languages supported by Examinare Zendesk Integration are Arabic, Brazilian Portuguese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Russian, Simplified Chinese, Spanish, Swedish, Thai and Turkish.
In order to activate survey sending to your customers in Zendesk, you should perform the following actions.
We always help and support our customers on all stages of their work. If you need any advice or want us to do Zendesk Integration setup for you, just contact us via phone, email or online chat and we will make sure your automatic Zendesk customer satisfaction surveys are working as they should.